FAQs

What types of products do you offer?

Koh-e-Noor Fashionhub specializes in a stunning collection of intricately embroidered 3-piece Kotrais. Our offerings include elegant designs such as the AVEN and ELYS, which showcase exquisite craftsmanship and a blend of traditional artistry with contemporary styles.

How can I ensure the right fit for my Kotrai?

To ensure the right fit, we recommend consulting our size guide available on the product pages. Additionally, if you have specific measurements or requirements, please reach out to our customer service team for personalized assistance.

What is your return policy?

We offer a simple return process. Items can be returned within 7 days of receiving your order, provided they are unused, unwashed, and in the same condition as received. Please ensure that all tags and packaging are intact. Certain items, such as custom-stitched orders and unstitched fabrics once cut, are non-returnable.

How long does shipping take?

Shipping times may vary based on your location. We utilize trusted courier services for nationwide shipping, and estimated delivery times will be provided at checkout. Please note that we are not responsible for delays caused by the courier service or unforeseen circumstances.

Can I cancel my order?

You may cancel your order within 24 hours of purchase for a full refund. After this period, cancellations will not be accepted as orders may already be processed.

What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please contact our customer service team immediately. We only replace items if they are defective or damaged, and we will guide you through the exchange process.

How are refunds processed?

Refunds are processed within 5-7 business days after we receive and inspect the returned items. Refunds will be issued to the original method of payment. Please note that partial refunds may be granted in certain cases, such as items not in original condition.

Do you offer international shipping?

International shipping may be available. Additional charges, including customs fees, may apply for international orders. Please contact us for more details regarding international shipping options.